What to Expect at Your First Consultation
Your first visit is about understanding your story and uncovering the why behind your pain.
The History
For me, the history is key. If you ask the right questions, you get the right answers — and 90% of the work is done. We’ll take time to learn what happened, how it’s progressed, and how it affects your life.
The Examination
The exam confirms what we suspect and rules out anything untoward. We’ll test joints, muscles, tendons, and nerves, explaining each step so you know why it matters. If something might feel uncomfortable, you’ll be told first.
Wrapping Things Up
By the end of the visit, you will:
- Know exactly what’s going on
- Understand why it’s happened
- Leave with a clear, step‑by‑step plan with milestones to track progress
You’ll also get simple homework — easy exercises or habits that support progress between sessions and help fast‑track results.
Why “Why” Matters
Finding the cause is the key to lasting results. Quick fixes only offer short‑term relief. We dig deeper to uncover why the problem happened in the first place — so we can help stop it from coming back and keep you well for the long term.
Our Promise to You (Three Pillars)
At our clinic, every patient matters. We combine honesty, expertise, and the latest technology to help you feel and move better for the long term.
Pillar 1
Honest, Affordable Care
Clear pricing, transparent advice, and no unnecessary treatments — just what you need to get better.
Pillar 2
Advanced, Effective Therapies
Research‑backed treatment options in one place — Chiropractic, IDD Therapy, Shockwave, Laser, Pulsed Radio-Frequency, and Rehab.
Pillar 3
Individualised Plans
No cookie-cutter approach to care. Your plan is tailored to your history, lifestyle, and goals, with milestones to track progress together.
The App: Making Life Easier
After your new patient assessment, you’ll gain access to our booking app. With it, you can:
- View past and upcoming appointments
- Book or reschedule instantly (even if a slot appears late at night)
- Get reminders so you never miss a session
- Sync with your calendar
Prefer to book by phone or in person? No problem — the app is there to make life easier, not harder.
Important: If it’s an emergency, please call us directly. We may still be able to fit you in even if the app shows no availability.
Frequently Asked Questions
I haven’t received my confirmation email or reminder.
First, check your junk/spam folder. If it’s not there, call us on 01443 706229 and we’ll double‑check your details.
Do I need to bring anything?
Bring any relevant notes, results, or reports. Your work/personal diaries are also useful when discussing routines and triggers.
What should I wear?
Anything comfortable. If we need something specific in future, we’ll let you know.
Can I bring someone with me?
Absolutely. A friend or partner can help with timelines and be an extra set of ears.
Where can I park?
How do I pay? What do you accept?
We accept card and contactless payments. Some insurance providers accepted – please check with your insurer first.
What’s your cancellation policy?
Please give 24 hours’ notice where possible so we can offer the slot to someone else.
Opening hours
- Mon, Tues, Thurs – 8AM – 7PM
- Wednesday – 8AM – 4PM
- Friday – 8AM – 6PM